How does the ordering process work?

Start by choosing a design from our collections, then personalise the details, including colours, shapes, and text. We'll provide a digital proof for approval before printing your order on premium materials. For a detailed run-down, visit our process page.

 

Can I customise the colours, fonts, or layouts?

Yes! You can select from our range of colours and card shapes, and request adjustments to the layout to suit your style. We work with you to bring your vision to life.

 

Do you offer samples?

While we don't offer custom samples, we do recommend ordering a swatch card to help you feel confident in your colour selections.

 

Can I mix and match elements from different collections?

Our designs are carefully crafted to maintain their distinct styles. If you're interested in adding additional customisations to your stationery, get in touch and we'll do what we can to help! Additional changes will be invoiced separately. 

 

How much should I order?

We always recommend ordering slightly more invitations and save the dates than you need - just in case! 

 

When should I place my order?

For save the dates and invitation suites, place your order 6-8 weeks prior to when you plan on sending them out. For table stationery and signage, place your order 6-8 weeks prior to your wedding. 

 

What if I need quantities that aren't listed as options?

If you need more than what is listed, please get in touch and we'll be happy to provide you with a quote. 

 

Do I need to order envelopes?

All save the dates and invitations include envelopes with your order, so no need to order them separately.

 

Do I need to have details and wording ready before I place my order?

In order to make sure we get everything delivered to you on time, we recommend having as many details ready when you order as possible. Once you've placed your order, we'll send you an email to provide further details so that we can start your designs. You can also find our detail forms here if you want to get a head start. 

 

What kind of changes can I make to the semi-custom designs?

You can request minor changes to the wording and layout. More drastic changes can be made at an additional charge. 

 

Can I add a QR code for RSVPs?

Of course! Make a note in your order that you would like it included so that we can design accordingly. You will just need to provide the link to your site and we'll handle the rest. 

 

Will I see a proof before printing?

Absolutely! You'll receive a digital proof to review and approve before your items get sent to print.

 

How many rounds of revisions are included?

One round of revisions is included, with additional rounds of revisions to be invoiced separately. 

How long does production take?

You will receive proofs within 1 week of placing your order and providing your event details. From your approval, we recommend allowing 3 weeks for your items to be printed, checked and shipped to you. This is why we recommend ordering 6-8 weeks in advance.

 

Where do you ship?

We ship Australia-wide! 

 

How is the stationery packaged for delivery?

Your stationery items will be packaged ready for you to assemble at home or on the day of your event.